*Pre-Sales Service 1.Inquiry and consulting support, professional packing solution for free.
2.Machine videos for your reference.
3.Sample testing support.
4. View our Factory.
*After-sale Service
1. Manuals / Videos of machine installation, adjusting,setting, maintenance are available for you.
2. If any problems happen and you can not find out the solutions, Telecom or Online face to face communication available 24 hours.
3. ICT engineers & technicians are available to send to your countries for services if you agree to pay the expenditure.
4. The machine will have a 1-year warranty for the machine,2 years warranty for the electric part. During the warranty year if any of the parts broken not by man-made. We will free charge to replace the new one for you. The warranty will begin after the machine send out we received the B/L.
FAQ
1: How to find a Packing machine suitable for my product?
Tell me about your product details. 1. What kind of product you have. 2. The size of your product( the length, width, and height).
2: Is an engineer available to serve oversea?
Yes, but the travel fee is paid by you. So actually to save your cost, we will send you a video of the full details machine installation and assist you till the end. 3. Are you a factory or trading company? We are the factory, and especially R&D, manufacture and sell various packing equipment. We have engaged in the packing R&D and production for over 10 years. 4. What's your payment way?
T/T by our bank account directly, or by Alibaba trade assurance service, or by West Union, or in cash.
5. How can we make sure about the machine quality after we put the order?
Before delivery, we will send you the pictures and videos for you to check the quality, and also you can arrange for quality checking by yourself or by your contacts in China.
6. We are afraid you won't send us the machine after we send you the money? Please note our above business license and certificate. And if you don't trust us, then we can use Alibaba trade assurance service, guarantee your money, and guarantee your machine's on-time delivery and machine quality.
7. Why we should choose your company?
We are professional in packing machines for over 10 years, and we provide better after-sales service. You guarantee no risk for our deal.
